The Boiler Room Climbing Gym
  • Kingston
    • First Visit
    • Adult Courses & Programs
    • Kids & Teens Programs
    • Personal Training
    • Prices & Memberships
    • Top Rope & Lead Climbing
    • Job Postings
  • Belleville
    • Prices & Memberships
    • School Groups
    • Job Postings
  • Waiver

Boiler Room Online Store Policies

Shipping
Shipping rates are determined by weight of the package. All orders over $100 will receive free Canada wide shipping. 
We are unable to ship outside of Canada at this time. 
Due to COVID-19 delays in shipping are expected. 

Free Shipping
Orders over $100 qualify for free shipping. Free shipping can take up to 2 weeks to arrive and a tracking number will be supplied in the shipping confirmation email. 

In Store Pickup
All order placed online can be picked up at either location. An email will be sent saying "item is shipped" when your order is ready for pick up at the location you requested. 
Warranty and Returns ​
Returns
​We do not accept returns on gear that has used beyond trying it on. We understand that sometimes things do not fit or are not quite what you were excepting, in that case we do accept returns at your expense. The following criteria must be met:
  • Gear can not be used
  • Gear must be in originally package, and packaging must be fully intact. 
  • A copy of the original receipt must be included. 
  • Shipping costs are your responsibility. We recommend paying for shipping insurance and a tracking number to ensure the gear arrives safely. 
  • Shipping costs are non refundable.   
  • Gear must be returned within 30 days of purchase.
Returns need to mailed to:
Boiler Room Climbing Gym 
4-103 Cataraqui St 
Kingston, ON
K7K 1Z7

​Exchanges

Exchanges can be made as long as the items are unused, in original packaging and are returned following our return policy. In order to complete an exchange the original order is returned and a new item is purchased.

Disclaimer
Climbing is Inherently Dangerous. Personal safety and proper use of the gear is the responsibility of the user not The Boiler Room. The Boiler Room is not responsible for misuse of any gear purchased either online or in store, that results in injury, death or damages. You are personally responsible for your safety and the safety of the people around you. 


Kingston - 993 Princess Unit 12
613-549-0520
Hours
Monday             10am-11pm
Tuesday             10am-11pm
Wednesday      10am-11pm
Thursday           10am-11pm
Friday                 10am-11pm
Saturday             9am-9pm
​Sunday               9am-9pm
Belleville -  40 Hanna Ct
​613-967-8558
Hours
Monday             1-9pm
Tuesday             1-9pm
Wednesday      1-9pm
Thursday           1-9pm
Friday                 1-9pm
Saturday            10am-6pm
​Sunday               10am-6pm
News and Holiday Hours
KINGSTON: 
Saturday Feb 18th     9am-9pm
Sunday Feb 19th        CLOSED*

Monday Feb 20th       CLOSED*

*Only open to members/punchpasses
BELLEVILLE:
Saturday Feb 18th     10am-6pm
Sunday Feb 19th        10am-6pm
Monday Feb 20th       10am-6pm
©2021 Boiler Room Climbing Gym
  • Kingston
    • First Visit
    • Adult Courses & Programs
    • Kids & Teens Programs
    • Personal Training
    • Prices & Memberships
    • Top Rope & Lead Climbing
    • Job Postings
  • Belleville
    • Prices & Memberships
    • School Groups
    • Job Postings
  • Waiver